Report an order problem
If goods were not received or differ from the listing, open the order, contact the seller and use the available dispute action. Do not confirm receipt before checking delivery.
Provide evidence
Include the order ID, a clear description, relevant screenshots and the payment transaction reference where applicable. Keep delivery instructions in the order chat.
Review and resolution
Support reviews the evidence and order details. Refund availability depends on the circumstances, seller obligations, payment capabilities and applicable law. A ticket does not automatically approve a refund. Any approved repayment must include its amount and method.
Payment mistakes
Crypto transfers are normally irreversible. Use the token, network and invoice instructions shown at checkout. Contact support promptly if a payment was sent incorrectly.
Open a support ticket